We have been coming to this H & R Block for years and Gail has been doing our taxes. Last year, we needed copies of our taxes so we went into our files. To our surprise, we didn't have a copy of our taxes, we had someone else's!!! We were shocked. ALL of someone's personal tax information in our hands. And then we realized someone could also have ours. So we immediately called very concerned. I spoke with a Supervisor, Julie, who was apologetic but assured me nobody else had my taxes, and at the same time, she was more concerned about me returning the other taxes, which I did. How she could be so sure my taxes didn't end up in the wrong hands was beyond me. Obviously Gail took the wrong taxes off the printer, leaving our taxes behind and it just wasn't discovered from "someone's" files yet. We weren't given an acceptable answer to leave us comfortable in this situation. We researched that there really isn't any liability, which is insane. All she offered was a discount off our next filing. Obviously they lost a loyal client. Just beware and make sure you receive YOUR taxes.
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H&R Block, Inc., or H&R Block, is an American tax preparation company operating in North America, Australia, and India.