I have been trying to receive my blocked account payout for days, but Expatrio's system is technically broken. The app constantly gives a "Recipient verification is currently unavailable" error, preventing me from updating my IBAN.
Even though my payout failed because of their own system, they are ignoring my urgent emails and Instagram messages. I have provided all proof of account ownership, yet they refuse to manually update my details and send my money.
This is unacceptable and irresponsible. They are withholding my funds without any valid reason. If this is not resolved immediately, I will be escalating my complaint to BaFin (Federal Financial Supervisory Authority).
Stay away if you want to access your money on time!
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Expatrio is a digital relocation platform for students, employees and anyone moving to Germany. We enable our customers to take care of all necessary relocation preparation prior to arriving in Germany.
