Bought a Exped Waterbloc -15 sleeping bag in the UK. After 2 years and multiple uses I decided to clean the sleeping bag in the washing machine. After washing, I noticed that one glued area on the outer side along the seam (about 2-3 cm long)the rippstop material cracked. Upon closer inspection of my sleeping bag, I discovered that at least two of the inner seam bonding areas had partially detached , which caused the down to clump severely — likely leading to the crack . Because of this, I decided to air-dry the sleeping bag instead of using a tumble dryer.After getting in touch with Exped in Switzerland they advised me to contact the seller in the UK since they don't produce that type of sleeping bag anymore. The costs to send the product back to UK for inspection are around EUR 55 which is just too much. I really don't get it why they are not able to fix the problem in Switzerland (the Exped headquarters are in Switzerland). Their 5 years product warranty is a bad joke. I will avoid Exped in the future!
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