Review Time
I want to share a cautionary tale regarding Exped sleeping pads. My experience shows a deeply concerning pattern of material failure (delamination/baffle failure) and a complete lack of responsibility from the company.
The Statistics (75% failure rate):
3 out of 4 of my Exped pads have delaminated.
This includes a high-end Double Pad (Duo/HL) – a significant investment that is now a "balloon" and completely useless.
The Irony: My oldest Exped pad is the only one still functioning, while the newer ones (including the expensive Duo) have failed. This suggests a drastic decline in manufacturing quality or material sourcing in recent years.
Maintenance (Zero User Error):
Pump sack ONLY: I have never used my breath to inflate these pads. No moisture from exhalation has ever entered the chambers.
Storage: Stored dry, dark, and in a climate-controlled indoor environment (wardrobe in a heated house).
These pads delaminated while stored unused, not even while out in the field.
Comfort vs. Quality:
To be fair, I want to emphasize that when these pads are intact, they are incredibly comfortable. The comfort is exactly why I bought four of them in the first place. But comfort means nothing if the product fails while stored in a closet. To everyone out there who still has a functioning Exped pad: I wish you the best of luck—you’re going to need it once the adhesive starts to age.
Exped’s Response (Headquarters in Switzerland):
Despite this being an obvious systematic material defect, Exped (including their HQ in Switzerland) refuses to take any responsibility. They strictly hide behind their 5-year warranty period, ignoring the fact that a premium "expedition" product shouldn't chemically decompose while sitting in a closet.
Conclusion:
When a pad costing hundreds of dollars literally falls apart due to adhesive failure while stored correctly, it is a defective product. Exped markets themselves as premium gear, but my experience shows they have a "best-before date" they don't tell you about. I will never buy Exped again.
I want to share a cautionary tale regarding Exped sleeping pads. My experience shows a deeply concerning pattern of material failure (delamination/baffle failure) and a complete lack of responsibility from the company.The Statistics (75% failure rate):3 out of 4 of my Exped pads have delaminated.This includes a high-end Double Pad (Duo/HL) – a significant investment that is now a "balloon" and completely useless.The Irony: My oldest Exped pad is the only one still functioning, while the newer ones (including the expensive Duo) have failed. This suggests a drastic decline in manufacturing quality or material sourcing in recent years.Maintenance (Zero User Error):Pump sack ONLY: I have never used my breath to inflate these pads. No moisture from exhalation has ever entered the chambers.Storage: Stored dry, dark, and in a climate-controlled indoor environment (wardrobe in a heated house).These pads delaminated while stored unused, not even while out in the field.Comfort vs. Quality:To be fair, I want to emphasize that when these pads are intact, they are incredibly comfortable. The comfort is exactly why I bought four of them in the first place. But comfort means nothing if the product fails while stored in a closet. To everyone out there who still has a functioning Exped pad: I wish you the best of luck—you’re going to need it once the adhesive starts to age.Exped’s Response (Headquarters in Switzerland):Despite this being an obvious systematic material defect, Exped (including their HQ in Switzerland) refuses to take any responsibility. They strictly hide behind their 5-year warranty period, ignoring the fact that a premium "expedition" product shouldn't chemically decompose while sitting in a closet.Conclusion:When a pad costing hundreds of dollars literally falls apart due to adhesive failure while stored correctly, it is a defective product. Exped markets themselves as premium gear, but my experience shows they have a "best-before date" they don't tell you about. I will never buy Exped again.
I spent nearly £300 on a Exped Megamat Auto mattress. When I tried to use it, it was leaky. When I informed the exped customer support team, they told me that I need to send it back at my own cost for them to 'inspect' it! So, you get sent a defective product, and for them to fix it you have to spend a lot on postage (it's a large item) just for them to 'inspect' it.My advice is: Don't buy anything from Exped.
Terrible customer service I won’t be using them again they sold me slippers that I paid postage for there guide started between a size 4-6 the were like a pair of boats you could have got three people in there and there would have been a bit of space left over when i contacted support they wouldn’t supply me with a return postage label so I paid about a 10er for absolutely nothing not the biggest deal but with customer service like that I’m not going to be dropping any decent amount of money with them again for matts etc
Bought a Exped Waterbloc -15 sleeping bag in the UK. After 2 years and multiple uses I decided to clean the sleeping bag in the washing machine. After washing, I noticed that one glued area on the outer side along the seam (about 2-3 cm long)the rippstop material cracked. Upon closer inspection of my sleeping bag, I discovered that at least two of the inner seam bonding areas had partially detached , which caused the down to clump severely — likely leading to the crack . Because of this, I decided to air-dry the sleeping bag instead of using a tumble dryer.After getting in touch with Exped in Switzerland they advised me to contact the seller in the UK since they don't produce that type of sleeping bag anymore. The costs to send the product back to UK for inspection are around EUR 55 which is just too much. I really don't get it why they are not able to fix the problem in Switzerland (the Exped headquarters are in Switzerland). Their 5 years product warranty is a bad joke. I will avoid Exped in the future!
I have had 2 Exped DownMat9. Although the mattresses are great and comfortable, on the first one the valve went after a few years. I bought another and the baffles popped half way through a trek and the down all came out. Useless and hard when you are half way through a trek. I contacted customer service and was told I needed the LOT number which I did not have. I wasn't after a replacement. I want Exped to know there is something wrong when baffles go - how do they test their products and how could they do better. Engage with customers to make your expensive products worth it. Would never buy from you again. Not good value for money unfortunately.
bought a versa tarp a year ago, a few months later there was already a rip in the tarp, which didn't stop.I tried to fix it, which only helped for a while. rips started at other points, even the anchoring points. The product is overpriced hence the quality. I'll never buy anything from this company. What a waste!
So I have had an Exped mattress for many years. The baffles that keep the air in the chambers popped. I contacted their customer service and within 24 hours had a reply of send us a picture and Lot # and we'll replace it. I don't think it gets easier than that and that reflects on a GREAT customer service. Camping gear can always get a lot of abuse in the wilderness and a company that stands behind their product is to be commended! Great going Exped. Buy their products and know you will be taken care of.
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