I have had 2 Exped DownMat9. Although the mattresses are great and comfortable, on the first one the valve went after a few years. I bought another and the baffles popped half way through a trek and the down all came out. Useless and hard when you are half way through a trek. I contacted customer service and was told I needed the LOT number which I did not have. I wasn't after a replacement. I want Exped to know there is something wrong when baffles go - how do they test their products and how could they do better. Engage with customers to make your expensive products worth it. Would never buy from you again. Not good value for money unfortunately.
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