I had an extremely stressful and time-consuming experience booking airline tickets and hotel through Expedia (AARP Travel). My golden trip with my daughter to Paris!During the booking process, duplicate transactions were created, and I was charged multiple times for what should have been a single itinerary. As a result, I had to dispute the charges with my bank, which led to my credit card being canceled to prevent further unauthorized transactions.In addition, despite entering the passenger names correctly, Expedia’s system recorded them incorrectly. I had to request name corrections multiple times over several days (from March 11 to March 19), and each time I was told it would be fixed within 72 hours, but it was not. This required repeated follow-ups and added significant stress.Even after providing documentation of the duplicate charges, Expedia’s dispute team claimed they could not see multiple charges and insisted they were valid. The situation escalated further when I received a message stating that my tickets would be considered “unpaid” and could be canceled unless I made another payment — despite the fact that I had already paid and had valid tickets issued.At that point, I had to contact both Delta and American Airlines directly to verify my reservations. Fortunately, both airlines confirmed that my tickets were properly issued, paid, and secured. However, reaching that point required hours of calls, chats, and follow-ups that should not have been necessary.This experience caused unnecessary stress, wasted many hours of my time, and created serious concern about losing an important international trip with my daughter.I strongly recommend booking flights directly with the airlines instead of using third-party platforms to avoid these kinds of issues.I will not use Expedia again for flight bookings never ever. Disastrous!
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