I am appalled that Expedia.ca continues to promote and partner with Priceless Car Rental in Tampa, FL. We booked a 7-day rental through Expedia for $142.58 CAD, with $52.84 due at pickup, but because of predatory tactics at the rental counter, the final bill was over $1,800 CAD.
When I contacted Expedia to report the fraudulent charges and the $700 "cleaning fee" for a few grains of sand, the agent shockingly admitted that he "deals with this company a lot." If Expedia is aware that this partner is a constant source of customer complaints and predatory behavior, why are they still taking commissions to funnel unsuspecting travelers into this trap?
My support case has been open for over two weeks. Expedia promised they would contact the vendor and get back to me, but there has been zero follow-up and zero support. It appears Expedia’s "support" is just a delay tactic to avoid taking responsibility for the vendors they verify on their platform.
Expedia failed to disclose that this agency requires specific insurance deductibles not common in Canada, which allowed the vendor to force an extra $600+ in insurance under duress ($40.99/day and $14.99/day). They also failed to note that the vendor’s shuttle doesn't run early enough for morning flights, leaving us stranded.
Expedia is complicit in these scams by providing a platform for dishonest companies. Do not trust their "Verified" partners. I will be sharing this experience with the Better Business Bureau and Consumer Protection agencies.
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