Review Time
Do not use the services they offer they currently screwed my parents out of 8K$ and refuse to do anything to rectify the issues... They've been arguing with them and Air Transat since Monday Feb 23rd about a package they purchased from Expedia and both companies have basically blamed eachother and are unwilling to do anything. Unless you have 10K$ to throw away do not use either company
I am appalled that Expedia.ca continues to promote and partner with Priceless Car Rental in Tampa, FL. We booked a 7-day rental through Expedia for $142.58 CAD, with $52.84 due at pickup, but because of predatory tactics at the rental counter, the final bill was over $1,800 CAD.
When I contacted Expedia to report the fraudulent charges and the $700 "cleaning fee" for a few grains of sand, the agent shockingly admitted that he "deals with this company a lot." If Expedia is aware that this partner is a constant source of customer complaints and predatory behavior, why are they still taking commissions to funnel unsuspecting travelers into this trap?
My support case has been open for over two weeks. Expedia promised they would contact the vendor and get back to me, but there has been zero follow-up and zero support. It appears Expedia’s "support" is just a delay tactic to avoid taking responsibility for the vendors they verify on their platform.
Expedia failed to disclose that this agency requires specific insurance deductibles not common in Canada, which allowed the vendor to force an extra $600+ in insurance under duress ($40.99/day and $14.99/day). They also failed to note that the vendor’s shuttle doesn't run early enough for morning flights, leaving us stranded.
Expedia is complicit in these scams by providing a platform for dishonest companies. Do not trust their "Verified" partners. I will be sharing this experience with the Better Business Bureau and Consumer Protection agencies.
Booked a flight + hotel package with Expedia. Original flight and stay was from April 29 - May 2. Westjet changed my flight schedule to April 29 - May 3. So as you can see, now I'm missing 1 night of hotel. I reached out to Expedia about this and it took them 1 week (didn't even contact me, but rather I had to keep reaching out). Their options to me was a) full refund or b) pay for another night and get compensated. Though both options were absolutely useless to me because for a) I need to get to Vegas for a conference and if I were to get a refund and rebook, the prices were WAY more expensive than what I booked for - I got the Cosmopolitan hotel (a five star hotel) compared to a 3 star hotel for the same date range. Option b) was useless as well because Cosmopolitan needs a minimum of TWO days to book, so I couldn't even book it to get a reimbursement. Plus, why is the onus on the customer to pay first and get reimbursed? What if the customer can't pay at the time this request needs to be done. Because of this I had to book another hotel (which Expedia said it had to be the same hotel or no compensation option). So no compensation at all but I'm putting my complaint out there so that people thing twice about using their services. I've been a long time customer with Expedia but this experience will make me bring my business to their competitors.
While searching for a specific hotel, I mistakenly thought I was contacting the hotel directly, only to find out later that I had booked through a third-party service. This was not disclosed at any point, leading to unexpected and harsh cancellation fees. My attempts to dispute the charge were met with silence from my bank. This experience felt misleading and deceptive, and I strongly advise against using this service due to its lack of transparency.
The service canceled my flight, yet the support team denied a refund because my return segment remained active. This was a frustrating experience with zero assistance when it mattered. It's better to book directly with the airline, as this platform serves merely as a middleman that fails to provide help in critical situations.
I booked a car through this platform, which indicated that third-party insurance was included. However, when I contacted the rental agency, they informed me it was not included and I would need to purchase it separately. After spending two hours trying to cancel my booking without a penalty, the agency refused to issue a full refund. This platform is misleading with their advertisements, resulting in the loss of another customer.
I had a frustrating experience with customer service. We needed to adjust our hotel stay by one day, and the agent suggested we cancel and rebook, assuring us it would be simple. However, when we tried to rebook, the price had doubled. I will not be using this service again.
This feels almost like a scam. We booked a stay and added cancellation protection for an additional fee. When we needed to cancel due to medical reasons, we were informed that the protection only covers a limited set of emergencies. The platform misrepresented this, and contacting them for resolution has been nearly impossible.
Claim your business profile now and gain access to all features and respond to customer reviews.
Expedia.ca is the premier online travel planning and flight-booking site. Purchase airline tickets online, find vacation packages, and make hotel and car reservations, find maps, destination information, travel news and more.
memphistours.com
bamboohattours.com
loveholidays.ie
greca.co
privatelowfares.com
unlimitedvacationclub.com
hamiltonandchase.com
travellink.com
travelodeal.com
tribes.co.uk