Talking about customer service one of the worst here is my experience so I called looking to speak to a supervisor so this lady first started here conversation by name Janet and when she knew that I was extremely upset she was ending the phone call as name Betsy I promise this is the absolute truth ..so after addressing my complaint to her about the inconvenience of the multiple vouchers that I booked through them her first respond was (you need to contact the third party sir we have nothing to do with this) so at this point I was extremely aggravated here are the items that I booked with expedia : 1- flight which was about right but that's normal airlines don't mess around 2-rental car and what you see for rates are no where close to reality oh and their $9 insurance isn't something to count on based on fox rental car claims plus I wanted a sports car and got a Chrysler 300 instead but I don't know who to blame on this one 3-1hr Yamaha wave runner on things to do and here on that one I had to take my rental car drive up 4.5 miles from where I was staying at then park my rental at a public garage for $40 then walk up to this place called jet ski water sports rentals and show my voucher ..the first thing the guy says to me (WE DON'T ACCEPT VOUCHERS FROM EXPEDIA BECAUSE THEY DON'T PAY US) once I heard that I took off immediately got back in my car and drove back to the hotel 4- miami party pass another scam ..once I arrive to the hotel I was suppose to call them to have my pass sent to the hotel guess what I booked 4 nights for this pass so called to get it and they are only opened from. Wednesday up until Sunday from 2pm til 9pm and I arrived Sunday around 5pm called them around 6:30 pm to let them know I like to claim my pass and no one was there to answer the phone specially that I followed all instructions to redeem my voucher by calling 48 hours after booking through expedia ! 5- hotel number 2 which I thought after going through all of this that expedia isn't going leave me dissatisfied well guess what I thought wrong ..so I wanted to cancel my 2nd hotel reservation only because of the hotel I was staying at offered me a really good rate and I knew that my cancelation was late prior to date to avoid any additional fees but come on after all of what I went thru you people don't think I deserve a break ..they and the proof I called to explain so this rude lady talks to me on the phone oh and she was a supervisor as well and I tried to tell her what I went through and her answer was (what does this has to do with not charging late cancelation fees ) right there I knew I wasn't getting any special treatment for what been through!! I know that my review isn't going to go too far but I figured I share my experience to help save other people from going wasting their money with expedia.
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