I booked a ticket through a travel service due to their listing indicating 2 checked bags included. I organized my entire trip based on that. However, when I checked in with the airline, it revealed no baggage allowance. With my flight tomorrow, I contacted the service expecting a resolution, but instead, I received excuses and inadequate assistance. When I referenced the email stating my baggage allowance, the representative began making excuses about the airline's policies and when I pressed for clarity, he abruptly ended the call. This has created significant stress just before my trip, and I may now face hefty baggage fees due to incorrect information provided by the service. I'm very disappointed — I recommend paying a little extra directly to the airline to avoid last-minute issues.
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