Review Time
I booked a car rental on Expedia for £41. At the Avis counter, I was asked to sign what I was told was “standard rental paperwork.” I was not informed that I was agreeing to a higher price or any additional mandatory charges. The document was long legal text that is impossible to properly review at a busy counter, and there was no clear explanation that the price had changed.
After returning the car, I was charged over $100, with Expedia paying only £41 and Avis charging me the difference.
Expedia’s response is contradictory and misleading. They claim:
• this was a “split booking” (meaning Expedia only charges the base price), and
• that “additional fees may apply” and were in the rental agreement.
This is not transparency — this is hiding the real price behind fine print and legal wording. If the actual mandatory cost of the rental is over $100, that should be shown upfront on Expedia, not advertised as £41 and then corrected after the fact.
The only additional charge I knowingly agreed to was $8.99 for roadside assistance, which Avis clearly explained as optional. No other mandatory fees were explained at pickup.
This feels like a bait-and-switch pricing model: advertise a low price online, then rely on rental desk paperwork and legal fine print to justify charging much more later.
I will not use Expedia again and strongly recommend others avoid booking car rentals through them unless you want pricing surprises at the counter.
I would rate them less than a star. Absolutely the worse travel agent I have ever dealt with. There aim is not to help you or assist.
I booked a flight for my 87 year old mum, and made sure to include cancellation and transfer. Airline, who are virgin and delta have changed the flight 3 times and offered to cancel the flight. I phoned virgin and they agreed to full refund but stated that expedia have a wording that agrees a cancellation which does not agree a refund! Why the hell would anyone want a cancellation without a refund! I called expedia x7 times and no one can help me, spout their word for word garbage without thought.
Just recieved an email after someone called me, asking for 8th time why am I cancelling, confirmed that virgin agreed the refund. They respond in their email stating that no one has explicitly contacted virgin but they are unwilling to provide refund.....
I after dealing with them, I would not recommend anyone to use this company ever. Book flights via the airline as you are subject to their rules not to rules of people who can't speak or understand what you are saying or alternatively to their company policy only not providing refunds when yoi book with a cancellation.
Appalling service, please do not use them no matter what you see. Terrible company, terrible staff, terrible customer service.
I booked hotel rooms for myself and a friend to visit France for football in March 2026. Received a scam message via WhatsApp asking for bank details or I would lose the booking despite having already paid.
The scammers had my phone number, dates of travel, name of the hotel, booking reference and amount paid to Expedia. This data leak can only have been from Expedia as the hotel did not have all the details used.
Contacted Expedia help desk who were not in the least bit interested in the data leak issue and refused to help in any way other than confirming my booking was still secured.
On the 15th January 2026 I booked an all inclusive trip departing to Thailand on the 19th July 2026. I booked an all inclusive room for myself, my son and daughter, completion of the booking I noticed that the Expedia Information came through as room only but its clear from from the screen shot taken of my booking just prior to paying that I booked for 13 nights all inclusive at the hotel resort. Since then despite this proof ahead of payment they are insisting that I booked room only as that has what has somehow processed through their website to the resort. They are now not honoring that booking as sold and payed for by myself. They insist in my screenshot that the all inclusive detail merely indicated the hotel does all inclusive, but what is clear is the duration, board basis and room have already been chosen and costs out to £5377.75. They even said well this isnt the holiday as I have paid £5500, until I pointed out that the difference is the shuttle added on as the next step in the payment process. Expedia state I can upgrade when I arrive at resort which for the 3 of us will cost a further £1800. I can also not get a full package refund (even though booked as a package) as they pay it as hotel and flight separately and I will incur cancellation charges for the flight. I cannot just cancel the hotel at this stage as the likelihood of getting a hotel for the exact dates in that area are now slim.
Expedia sent multiple multiple emails saying not to make payments through any external websites and to update payment details securely through Expedia. And their contact page advises, "We only ask for your credit card information at check-out." as a protection against fraud message.
When there was an issue with my payment (which I was advised was insufficient funds even though the money was in the account), I was sent a link by the hotel to submit card details for a different card. I then asked Expedia if i could change my payment details online so that I was following all their advice to protect against fraud. They repeatedly said to use this link, going against their own email advice. I said that I didn't want to do this as it wasn't secure and two payments could then be taken from different cards so I'd like to pay through Expedia, securely. They said if I wanted to pay through Expedia, I would have to cancel the booking (but still having to pay for it) and rebook again - effectively paying twice. This is after Expedia had said in an email "Go to our Virtual Agent to securely update your payment information any time. "
This service isn't accessible for autistic clients. This inconsistent advice leaves them vulnerable to fraud. And trying to get compensation if this were to happen when you haven't followed the explicit advice from Emails would be impossible.
The agent was sarcastic and unhelpful and refused to refer me to another agent when asked. I was not annoyed at the hotel at all as I'm sure they're just trying to secure their payment but Expedia is not looking out for its clients to reduce fraudulent payments.
AN UNRELIABLE HOLIDAY PROVIDER WITH TERRIBLE CUSTOMER SUPPORT, THEY WILL LEAVE YOU WAITING FOR DAYS AND WEEKS, HOPING YOU'LL FORGET ABOUT THE ISSUES YOU'RE FACING. PLEASE NOTE THAT AT LEAST 88% OF CUSTOMERS HAVE SWORN OFF THIS DREADFUL SERVICE FOREVER.
In December 2025, I arranged a flight and hotel package for a family of four to Singapore for 2026. The payment process reached the final stage but then failed, prompting a request to restart the search from the beginning. All saved information, including passport details, vanished. Although the payment for the flights was deducted, I received no transaction confirmation. The service team claims no awareness of the issue, even though the flights were booked through their platform. The transaction is marked as pending in my banking app, but the funds are inaccessible until a refund is issued or the remaining hotel booking is completed. The service has been extremely disappointing. With my funds tied up, we are unable to take advantage of other early deals. I'm also worried that the company has no record of this issue, despite receiving reminder emails with the travel details; it's been three days with no response.
I booked a ticket through a travel service due to their listing indicating 2 checked bags included. I organized my entire trip based on that. However, when I checked in with the airline, it revealed no baggage allowance. With my flight tomorrow, I contacted the service expecting a resolution, but instead, I received excuses and inadequate assistance. When I referenced the email stating my baggage allowance, the representative began making excuses about the airline's policies and when I pressed for clarity, he abruptly ended the call. This has created significant stress just before my trip, and I may now face hefty baggage fees due to incorrect information provided by the service. I'm very disappointed — I recommend paying a little extra directly to the airline to avoid last-minute issues.
Incorrect Baggage Details & No Real HelpI booked a ticket on Expedia because the listing showed 2 checked bags included. I planned my entire trip around that. But when I checked in with the airline, it showed 0 baggage allowance. With my flight tomorrow, I called Expedia and expected them to fix the problem — but instead, I got excuses and no real support.when i mentioned him email which stated my baggage allowance he start making excuses about British airways don’t allow baggage qatar airways does and i told him i’m not travelling for first time when he feels he doesn’t have any counter answer he cut my phone call. This has caused so much stress right before traveling, and now I may have to pay a huge baggage fee because of information that Expedia provided incorrectly. Very disappointed — my suggestion to pay little extra to the airline to save your self from last minute stress
My daughter book a holiday to New York for Jan 2nd She passed away in October Trying to get the money back for this holiday is a nightmare All her bank details have been frozen as her cards have been And they want to put the money back into her account They don't listen to me Techno is not my strong point and they are telling me to "screenshot" documents No idea how to do these things but why should they keep my daughter's money when I need it to bury her
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