In December 2025, I arranged a flight and hotel package for a family of four to Singapore for 2026. The payment process reached the final stage but then failed, prompting a request to restart the search from the beginning. All saved information, including passport details, vanished. Although the payment for the flights was deducted, I received no transaction confirmation. The service team claims no awareness of the issue, even though the flights were booked through their platform. The transaction is marked as pending in my banking app, but the funds are inaccessible until a refund is issued or the remaining hotel booking is completed. The service has been extremely disappointing. With my funds tied up, we are unable to take advantage of other early deals. I'm also worried that the company has no record of this issue, despite receiving reminder emails with the travel details; it's been three days with no response.
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