Expedia sent multiple multiple emails saying not to make payments through any external websites and to update payment details securely through Expedia. And their contact page advises, "We only ask for your credit card information at check-out." as a protection against fraud message.
When there was an issue with my payment (which I was advised was insufficient funds even though the money was in the account), I was sent a link by the hotel to submit card details for a different card. I then asked Expedia if i could change my payment details online so that I was following all their advice to protect against fraud. They repeatedly said to use this link, going against their own email advice. I said that I didn't want to do this as it wasn't secure and two payments could then be taken from different cards so I'd like to pay through Expedia, securely. They said if I wanted to pay through Expedia, I would have to cancel the booking (but still having to pay for it) and rebook again - effectively paying twice. This is after Expedia had said in an email "Go to our Virtual Agent to securely update your payment information any time. "
This service isn't accessible for autistic clients. This inconsistent advice leaves them vulnerable to fraud. And trying to get compensation if this were to happen when you haven't followed the explicit advice from Emails would be impossible.
The agent was sarcastic and unhelpful and refused to refer me to another agent when asked. I was not annoyed at the hotel at all as I'm sure they're just trying to secure their payment but Expedia is not looking out for its clients to reduce fraudulent payments.
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