On the 15th January 2026 I booked an all inclusive trip departing to Thailand on the 19th July 2026. I booked an all inclusive room for myself, my son and daughter, completion of the booking I noticed that the Expedia Information came through as room only but its clear from from the screen shot taken of my booking just prior to paying that I booked for 13 nights all inclusive at the hotel resort. Since then despite this proof ahead of payment they are insisting that I booked room only as that has what has somehow processed through their website to the resort. They are now not honoring that booking as sold and payed for by myself. They insist in my screenshot that the all inclusive detail merely indicated the hotel does all inclusive, but what is clear is the duration, board basis and room have already been chosen and costs out to £5377.75. They even said well this isnt the holiday as I have paid £5500, until I pointed out that the difference is the shuttle added on as the next step in the payment process. Expedia state I can upgrade when I arrive at resort which for the 3 of us will cost a further £1800. I can also not get a full package refund (even though booked as a package) as they pay it as hotel and flight separately and I will incur cancellation charges for the flight. I cannot just cancel the hotel at this stage as the likelihood of getting a hotel for the exact dates in that area are now slim.
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