I would rate them less than a star. Absolutely the worse travel agent I have ever dealt with. There aim is not to help you or assist.
I booked a flight for my 87 year old mum, and made sure to include cancellation and transfer. Airline, who are virgin and delta have changed the flight 3 times and offered to cancel the flight. I phoned virgin and they agreed to full refund but stated that expedia have a wording that agrees a cancellation which does not agree a refund! Why the hell would anyone want a cancellation without a refund! I called expedia x7 times and no one can help me, spout their word for word garbage without thought.
Just recieved an email after someone called me, asking for 8th time why am I cancelling, confirmed that virgin agreed the refund. They respond in their email stating that no one has explicitly contacted virgin but they are unwilling to provide refund.....
I after dealing with them, I would not recommend anyone to use this company ever. Book flights via the airline as you are subject to their rules not to rules of people who can't speak or understand what you are saying or alternatively to their company policy only not providing refunds when yoi book with a cancellation.
Appalling service, please do not use them no matter what you see. Terrible company, terrible staff, terrible customer service.
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