While on my trip in London my handbag and documents were stolen, I had to come back home earlier and had to cancel my booking with Expedia. Customer service was incredibly supportive, they contacted hotel , cancelled my booking which was non refundable and issued refund . I am very grateful as did not expect I would get a refund. It is nice to know that someone treats you like you are a human being and not just 'a customer'. Thank you Expedia.
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