expedia.com.au

Extremely Poor Experience with Expedia

I booked a return ticket from Melbourne to Mumbai and Mumbai to Melbourne. My return journey was scheduled for 31 December. Just 10 days before travel, I received an email stating that my return flight was cancelled. Expedia then suggested an alternative itinerary that made no logical or practical sense.However, the connecting Garuda flights they suggested were not aligned with my actual travel date. Some legs were suggested two days earlier (29 December), while others were still shown for 31 December — a complete contradiction. How am I expected to take a connecting flight two days before I even arrive?They are saying I canceled flights on 23rd Jan. This is totally incorrect. As I was receiving cancellation flights updates from Garuda Airlines and Expedia initially, I was trying to call Expedia multiple times, and I was not able to connect. Multiple flights suggested having more added hours and incorrect connecting flight time issues. So I went online on 23rd and clicked the button "cancel or change", now this button does not allow me to do anything else as the website said "I will have to wait as someone from the Expedia team will contact me for cancel or change of flights". This means I am waiting for the call from Expedia Team and this does not mean I cancelled the flights as I am expecting a call from expedia for change of flights. Also how can you cancel flights without consultation or confirmation? Endless Calls, Zero SolutionsFor the last 10 days, I have:Spoken to 15+ Expedia customer service agentsEscalated to 5–8 supervisorsSpent 10 + hours on calls (I have full call history)Been repeatedly told: Our backend team is working on it and it will take 24 hours to resolveDespite all this, no confirmed solution was ever provided.When I contacted Garuda Indonesia directly, they clearly stated:Flights were available on the same day,They could rebook immediatelyBUT they could not proceed because Expedia had already initiated a refund requestThis refund request was done without my consent.I relayed this exact information back to Expedia. After 2+ hours on another call, the supervisor again told me they would “check with Garuda.” Later, another Expedia agent claimed no flights were available anymore, contradicting what Garuda had told me earlier the same day.This is unacceptable because:On 29th agent from Expedia said he will be asking for a special waiver from the airlines. Once that part is done, Expedia will quickly book another flight for us. Now we are stuck in Ahmedabad and can't go to Mumbai which is 10 hours in Uber to catch a flight from Mumbai due to this flight cancellation issue. So agent from Expedia said he will book flights from Ahmedabad to Delhi and Delhi to Melbourne once the waiver is approved. This all will happen in under 24 hours.Today is 30 December. My flight is in 1 day.I still do not have confirmed return tickets.No one at Expedia can give a clear answer.Expedia keeps passing responsibility back to the airline.

Date of experience: Jan 30, 2026