Review Time
My wife book us to stay one night in Geelong. Once received the confirmation, she realised she book the wrong day. With in less of an hour, she contacted Expedia but no refund, can't change the date so end up costing us $100. The biggest rip off and will not be using them again. What a poor customer service. This company shouldn't be allowed to do business in any form or shape.
My wife book us to stay one night in Geelong. Once received the confirmation, she realised she book the wrong day. With in less of an hour, she contacted Expedia but no refund, can't change the date so end up costing us $100. The biggest rip off and will not be using them again. What a poor customer service. This company shouldn't be allowed to do business in any form or shape.
Never used Expedia for car hire introductionsSigned up via their link ...total misrepresentation of what the ultimate provider eas offering.Could not add extra,drivers leaving me as only driver...appalling service...No response from themDreadful operation ripping off customers to get their fee/commission
I booked a return ticket from Melbourne to Mumbai and Mumbai to Melbourne. My return journey was scheduled for 31 December. Just 10 days before travel, I received an email stating that my return flight was cancelled. Expedia then suggested an alternative itinerary that made no logical or practical sense.However, the connecting Garuda flights they suggested were not aligned with my actual travel date. Some legs were suggested two days earlier (29 December), while others were still shown for 31 December — a complete contradiction. How am I expected to take a connecting flight two days before I even arrive?They are saying I canceled flights on 23rd Jan. This is totally incorrect. As I was receiving cancellation flights updates from Garuda Airlines and Expedia initially, I was trying to call Expedia multiple times, and I was not able to connect. Multiple flights suggested having more added hours and incorrect connecting flight time issues. So I went online on 23rd and clicked the button "cancel or change", now this button does not allow me to do anything else as the website said "I will have to wait as someone from the Expedia team will contact me for cancel or change of flights". This means I am waiting for the call from Expedia Team and this does not mean I cancelled the flights as I am expecting a call from expedia for change of flights. Also how can you cancel flights without consultation or confirmation? Endless Calls, Zero SolutionsFor the last 10 days, I have:Spoken to 15+ Expedia customer service agentsEscalated to 5–8 supervisorsSpent 10 + hours on calls (I have full call history)Been repeatedly told: Our backend team is working on it and it will take 24 hours to resolveDespite all this, no confirmed solution was ever provided.When I contacted Garuda Indonesia directly, they clearly stated:Flights were available on the same day,They could rebook immediatelyBUT they could not proceed because Expedia had already initiated a refund requestThis refund request was done without my consent.I relayed this exact information back to Expedia. After 2+ hours on another call, the supervisor again told me they would “check with Garuda.” Later, another Expedia agent claimed no flights were available anymore, contradicting what Garuda had told me earlier the same day.This is unacceptable because:On 29th agent from Expedia said he will be asking for a special waiver from the airlines. Once that part is done, Expedia will quickly book another flight for us. Now we are stuck in Ahmedabad and can't go to Mumbai which is 10 hours in Uber to catch a flight from Mumbai due to this flight cancellation issue. So agent from Expedia said he will book flights from Ahmedabad to Delhi and Delhi to Melbourne once the waiver is approved. This all will happen in under 24 hours.Today is 30 December. My flight is in 1 day.I still do not have confirmed return tickets.No one at Expedia can give a clear answer.Expedia keeps passing responsibility back to the airline.
Booked a hotel through Agoda. Hotel gives me a completely different room type, which was rubbish. Reception show me the invoice which is from Expedia. So Agoda resell Expedia. No transparency. Anyone with Expedia refund issues should ask their bank to raise a credit card dispute to get your money back. Also google ACCC and make a formal complaint.
Less that 1 STAR .. Booked from Google Maps Australia. Price for ELITE Gold Coast Carrara showed $183 .. Clicked on the price went to platform where you choose which Booking App you go with .. like Booking.com .. Agoda .. We picked EXPEDIA as it showed the $183 AU price .. picked Our room still $183 AU ... CLEARLY SHOWED $183 AU .. So made payment with Our Mastercard. We get a Confirmation email $183 but no AU .. this is after We made the Payment $183 AUD .. a month later checking the Bank Statement see a charge of $275 .. we don't book this priced accommodation ever .. Spoke to Expedia they pointed us to ELITE .. Spoke to the Manager he couldn't see or want to know about Our issue and wanting a $90 refund .. Spoke to Expedia, emailed Expedia with screenshot of the same place Booking as I showed and screenshot every screen page. Showed exactly my point AU charge all the way through to the Payment screen. EXPEDIA said I had to speak with ELITE as they were governed by them. Re Spoke to the Manager .. just robbed off to take it up with Our Bank .. Would have been better to give Us a $90 credit and allow Us to satisfied that someone cared .. but no one did .. VERY BAD .. DONT USE EXPEDIA ever again .. and ELITE dint care that We were ripped off Booking their Accommodation. Extremely DISAPPOINTED. Hoping Our Bank will rectify EXPEDIA Changing the Currency from AU to USD .. SCAM STRYCTURE. 😇🙏🇦🇺
Travelling with 4 people, there is no Breakfast for 4 option so was told by expedia staff to simply select the "Breakfast" option which will ensure we all got our breakfast included. We'll, as it turns out, the "Breakfast" option only included breakfast for 3 people! I then raised this with expedia who promised me a refund if I added another breakfast charge for the number of days and additional person. I just had to send them the receipt and they would refund me...well as it turns out, this was also wrong and they were relying on the Hotel to refund me (which obviously the hotel denied). I will not be using expedia again.
Awful experience with Expedia with flights booked on JAL.Expedia tells you to contact JAL.JAL directs you back to Expedia. No Expedia support, no help, just an AI that might get you a cancellation and partial refund - yet to be determined...Do not use Expedia
I used Expedia to book a three-night stay at the 5-star Elements Byron Bay for my partner's birthday weekend in early January 2026. I chose to use Expedia because it advertised room availability, while other websites, including Elements' own website, did not.Expedia text messaged and emailed me to confirm the hotel booking (clearly stating 'Your hotel is confirmed' along with the itinerary), after which my partner and I booked our flights and arranged leave from work. I also booked several other activities and restaurants in Byron Bay for my partner's birthday.A few days later, Expedia called me to say that the hotel had no availability, and proposed several inferior alternatives at 'equal or greater price' - most of which were 4-star hotels/motels with two bedrooms, which offered no value to us and were substantially inferior to our original choice, which was a 5-star resort with numerous amenities on-site.Why advertise availability, take our money, and then send a separate confirmation email if there's no stock available? In most jurisdictions, this would be misleading or deceptive conduct and amount to a breach of consumer law. Some might even consider this a 'bait and switch'.Expedia offered no other remedy besides a refund, leaving my partner and me with no option but to book directly with the resort for a later date and reschedule our flights, incurring a $198 AUD flight change fee.Terrible experience that left my partner and me extraordinarily disappointed and inconvenienced.My partner and I have resolved to go out of our way to discourage others from using Expedia.
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