Will never book through Expedia ever again. Booked at Sea Temple Port Douglas, made sure the was a good cancellation policy in case. We had to cancel and did that with in the correct time frame, did this 15/04/21, today 21/05/21 and still no $495 refund. Have emailed through Expedia app at least 10 time and keep get the same response from the hotel - is should be there in the next few days. Rang Expedia just over a week ago and was told I had to deal with the hotel which I said I have been doing. They were not willing to even listen till I threatened to leave reviews at this point the issue was escalated. Been 10 days and have not had a call or email from anyone at Expedia. Shame, shame, shame. Clearly they wipe there hands once they get their commission.
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