Sounds like I'm only one of many 1 stars on here but I'll add anyway. We booked a Valentine's Day/Anniversary trip to Punta Cana and within 12 hours of booking we had a family emergency. I immediately signed in and went to my account and it said I had 5 days to cancel "for a full refund" so I took that option. After 10 days with no refund I go back into my account, thinking it's just taking a bit. Nope, suddenly it's the hotel who has the policy of no refunds and they "tried to get our thousands of dollars back" but couldn't, so sorry. I've been using Expedia off and on for years but this is it.
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