Expedia used to offer good service. Not any more! I called to have hotel reservation moved up 2 nights. Was told all they had to do was check with hotel. After calling hotel, they say expedia never called and they were not busy. Yet several emails claim they were not able to reach hotel. Not true. All 5 times I called hotel, i wss able to get an agent on within one minute. I will cancel all other reservations and book with a reputable company. I called to ask if my flight was fully refundable and the woman kept saying "you are calling to cancel my flight?" I said I needed info but was not ready to cancel yet. I had to say the same thing 3 times and she still didn't get it. I speak clearly. I said i would call back. That seemed to be a language issue.
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