Booked a rental in Mexico for pick up AT the airport. Couldn't find them at the airport. Had to figure out with a language deficit! Finally had someone drives us to the rental company. Looked so risky!! Started to try to communicate what the agreement was with Expedia and they refused to rent us the car without their insurance, but Expedia said we had some insurance coverage when we booked with them. They would not rent without their insurance which would cost us hundreds and hundreds more along with a hold of $1800 in case of accidents. We refused, called Expedia and they said we won't refund your money because your past the deadline to cancel. How can I cancel the day before I pick up my rental car? I can't tell you've scammed me until I get there. I spent a good amount of time trying to get my money back, but they would NOT budge. They said read the agreement, too bad for you. They ruined hours and hours of our vacation during the most stressful time of the vacation and we had to find our own rental car. stress, stress, stress and a lot more money we were not prepared to spend. I've never had a problem with booking flights with them, but I WILL NEVER USE THEM AGAIN. Also contacted credit card to try to get my money back. That's in progress. Please don't use!!!
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