I am extremely disappointed with Expedia. With everything going on in Mexico and the travel chaos surrounding it, I expected at least some level of understanding or flexibility. Instead, I got absolutely no help.
They refused to assist with a credit refund and offered zero meaningful support for a flight change. No accommodation, no solutions, no effort — just scripted responses and being passed around in circles. When customers are dealing with uncertainty and safety concerns, this is when a travel company should step up. Expedia did the opposite.
I will not be using their service again. If something goes wrong with your trip, don’t expect them to have your back.
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