I prepaid a car rental via Expedia with Sicily by Car at Verona Airport using a Visa Premier debit card, which was accepted during booking.
At pickup, the rental desk refused to provide the car because I did not have a credit card for the deposit. This requirement was not clearly highlighted before payment and appeared only in fine print.
I was not allowed to cancel and had to rent another car immediately from a different company at additional cost.
The booking process should clearly state essential requirements before payment to avoid customers being denied service on arrival.
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