expedia.dk

Terrible Experience

Terrible Experience – I Will Never Use Expedia AgainI am extremely disappointed with my recent experience with Expedia, and I feel obligated to warn others before they end up in the same situation. I accidentally selected the wrong date for a hotel booking, and as soon as I realized the mistake, I cancelled the reservation within about one hour. Despite this, Expedia still charged me 2100 DKK for a one-night stay that I will never use.What makes this situation even more frustrating is the complete lack of understanding or flexibility from Expedia’s customer service. I contacted them immediately after noticing the issue, expecting at least a reasonable conversation or some willingness to help. Instead, I was met with a cold and unhelpful response telling me that there was “nothing they could do,” even though the cancellation happened almost instantly and the hotel had not been occupied, used, or benefited from the booking in any way.It is absolutely unacceptable that a company of this size cannot handle a simple human error with any kind of fairness. Most reputable travel companies offer at least some level of customer care or courtesy when a mistake is reported right away. Expedia, on the other hand, seems far more interested in keeping people’s money than in keeping customers satisfied.I strongly advise others to stay far away from Expedia. There are plenty of other booking companies that actually care about their customers and handle situations like this with professionalism and empathy. Expedia has shown me that they do not deserve my trust, my money, or my business ever again.Save yourself the stress and disappointment—use any other booking service but this one

Date of experience: Nov 28, 2025