Review Time
Booked a hotel through Expedia but decided not to go due to localised flooding. Contacted Expedia and the hotel to inform them 4 days before we were due to go. Expedia has now taken money out of our account and are not answering any emails. Do not use these people…..
Vores fly er blevet aflyst.Vi har købt billetterne gennem Expedia med flyselskabet Viet Air, og har nu modtaget en mail om, at flyet er aflyst, og at vi selv skal lave en ny reservation.Når vi ringer for at få hjælp, bliver der lagt på. Vi er blevet sendt videre til tre forskellige personer på deres telefonnummer uden at få nogen reel hjælp.Meget frustrerende oplevelse – vi kan ikke anbefale at købe billetter gennem dem.Our flight has been cancelled.We purchased the tickets through Expedia with Viet Air, and we have now received an email informing us that the flight has been cancelled and that we need to make a new reservation ourselves.When we call to get help, they hang up on us. We have been transferred to three different representatives when calling their number, without receiving any real assistance.This has been a very frustrating experience, and we cannot recommend booking with them.
Booked a hotel through Expedia but decided not to go due to localised flooding. Contacted Expedia and the hotel to inform them 4 days before we were due to go. Expedia has now taken money out of our account and are not answering any emails. Do not use these people…..
During booking it clearly says carry-on baggage included, but that is false. It is only a small personal item. You first discover this after paying, in the confirmation email.This is deceptive and unacceptable. I would not trust Expedia for flight bookings again.
Scam company…if you like to talk to young people sitting all over the world and talk and act like robots only say the same stardard line can’t help with anything Expedia is something for you. Also Expedia like to send you e-mails saying you get and answer within 48 hours and then after you get a new email saying you get an answer within 48-72 hours and so on
Terrible Experience – I Will Never Use Expedia AgainI am extremely disappointed with my recent experience with Expedia, and I feel obligated to warn others before they end up in the same situation. I accidentally selected the wrong date for a hotel booking, and as soon as I realized the mistake, I cancelled the reservation within about one hour. Despite this, Expedia still charged me 2100 DKK for a one-night stay that I will never use.What makes this situation even more frustrating is the complete lack of understanding or flexibility from Expedia’s customer service. I contacted them immediately after noticing the issue, expecting at least a reasonable conversation or some willingness to help. Instead, I was met with a cold and unhelpful response telling me that there was “nothing they could do,” even though the cancellation happened almost instantly and the hotel had not been occupied, used, or benefited from the booking in any way.It is absolutely unacceptable that a company of this size cannot handle a simple human error with any kind of fairness. Most reputable travel companies offer at least some level of customer care or courtesy when a mistake is reported right away. Expedia, on the other hand, seems far more interested in keeping people’s money than in keeping customers satisfied.I strongly advise others to stay far away from Expedia. There are plenty of other booking companies that actually care about their customers and handle situations like this with professionalism and empathy. Expedia has shown me that they do not deserve my trust, my money, or my business ever again.Save yourself the stress and disappointment—use any other booking service but this one
HOPELESS Customer service. I have been trying to purchase a package trip with my family and the checkout page won't let me move forward because I get an error saying that the child must be under 24 months. I have not added anyone under 24 months, I've searched for tickets and reservation for a child that is 12 years old. Calling customer service, the man was first unable to understand me, then insisted I just buy everything seperately. Then said I can retry and see if that works. How is this even a thing? The error is in the EXPEDIA website. Waste of time
Dear Hotels.com Customer Service,I am writing to file a formal complaint regarding my recent stay at Rigoletto Rental Rooms (booking number 72067121017389, October 13–16, 2025).Unfortunately, the room was in very poor condition upon arrival:Several items in the room were broken or damagedThe room was dirty and had clearly not been cleaned properlyThere was a strong sense of humidity and dampness throughout the spaceDue to these unacceptable conditions, we decided to book another accommodation through Hotels.com instead. We therefore expect a full refund for this booking.Please confirm that you have received this complaint and advise us on the next steps to obtain a refund. I can provide photos or other documentation if needed.Thank you for your assistance, and I look forward to your prompt response.Best regards,Simon McKennell SimonsenBooking reference: 72067121017389
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