Dear Hotels.com Customer Service,I am writing to file a formal complaint regarding my recent stay at Rigoletto Rental Rooms (booking number 72067121017389, October 13–16, 2025).Unfortunately, the room was in very poor condition upon arrival:Several items in the room were broken or damagedThe room was dirty and had clearly not been cleaned properlyThere was a strong sense of humidity and dampness throughout the spaceDue to these unacceptable conditions, we decided to book another accommodation through Hotels.com instead. We therefore expect a full refund for this booking.Please confirm that you have received this complaint and advise us on the next steps to obtain a refund. I can provide photos or other documentation if needed.Thank you for your assistance, and I look forward to your prompt response.Best regards,Simon McKennell SimonsenBooking reference: 72067121017389
Claim your business profile now and gain access to all features and respond to customer reviews.
Find tilbud på hoteller, biludlejning og aktiviteter. Expedia tilbyder hotelophold på destinationer over hele verden. Bestil din rejse på Expedia.dk