-10/5 stars.I booked 2 flights on January 9th, one of which had the wrong last name. We have then called countless times, only to be told that the name change was made without a fee and that we would receive a confirmation by email. Not only does it take 1 hour to 1.5 hours to be on the phone with you each time, the change never happened. There is music on hold 80% of the time instead of communicating to the customer what the problem really is. We therefore call again and are told that the change cannot be made (even though they promised last time that it was OK), and that they require 1200 kr. to make the change. The fee is in principle OK, but you should not promise the customer that no fee is necessary, and then charge it later. They then deduct the 1200 kr. BUT they still have not changed the last name/sent us a confirmation/corrected our ticket and it has been 13 weeks. Furthermore, you don't hear a word from them after the money has been withdrawn even though you write to them and say that it hasn't actually been resolved even though they have repeatedly claimed that it should be fixed. Unbelievably poor customer service, this is definitely the last time I will ever book with Expedia again.
Claim your business profile now and gain access to all features and respond to customer reviews.
Find tilbud på hoteller, biludlejning og aktiviteter. Expedia tilbyder hotelophold på destinationer over hele verden. Bestil din rejse på Expedia.dk