I have endured a 60-day frustrating ordeal with the service that has now escalated to my legal representative. I was sold a 120W device but received a 60W one instead. When I requested a refund, the management team engaged in a deliberate scheme of misinformation. The Misinformation:
They provided me with a screenshot claiming a collection was arranged and blamed the driver for not arriving. However, I checked directly with the courier service, which confirmed there was no record of any booking. Even more alarming, the screenshot sent by the manager clearly showed the status as "CANCELLED" on their platform. They made a person who is housebound for medical reasons wait all day for a non-existent van they knew wouldn't show up. The Harrassment:
Even after I revoked permission for phone contact and notified the relevant authorities, they continued to call my private number from various mobile numbers. They only issued a refund once a legal deadline was imposed, realizing I had documentation proving their "Ghost Booking." Advice to Consumers: Keep track of your records, verify their claims with the courier, and don't let them intimidate you. If you're in County Clare or elsewhere—avoid this service. This issue is now with my legal counsel.
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