Paid £120 for a cooker installation prior to Christmas but the engineer said they couldn’t access the gas pipe behind the cupboard. I was told by the engineer that I would get a refund and to arrange for a local engineer to attend which was only possible in the new year. I was then refused to refund the installation charge despite the gas pipe being accessible by any engineer other than the incompetent person they sent. Avoid at all costs, I was without a cooker over Christmas and New Years and their customer service is an absolute disgrace. I had to chase them for a response 3 weeks after complaining to be told that the fitting was inaccessible despite it only taking 5 minutes for a competent engineer to fit. Not only have they defrauded me of £120 for no good reason but it cost me more to have the cooker installed.
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