Absolutely horrendous experience with them. Had ordered a Simba mattress with an old mattress collection included. They came and said mattress could not be removed as they had no room in the van. They gave extensive assurance that they would return the same day to collect after a few jobs. Heard nothing from them, and when we contacted them later that evening, we were told they woould come, then that they would try, and then that they would not at all come that day, all in the same conversation. We were then given confirmation of another collection date the following weekend via phone, but received no email confirmation and in speaking to two customer service agents after, they said there were no notes and no sign of a rescheduled collection!!! And finally said for us to go back to Simba. Absolutely atrocious service with no respect for their customers or their time and no care for the service delivered.
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