I had Expert Logistics scheduled to deliver and install a Smeg range cooker and splashback on 15.10. The experience was nothing short of a disaster.What happened:The driver arrived at my property and stayed for approximately 2 minutes. He claimed to have "tried the door" and then simply drove away without making any genuine attempt to contact me, ring the doorbell properly, or reach my phone number (which was provided on the delivery details).Attempting to resolve:Called the driver's number 3 times immediately after within 5 minutes - no answerCalled Expert Logistics main helpline - waited 10 minutes to get throughWas told the truck had already left and there was nothing they could doHad to reschedule for the following week with no offer of expedited service or compensationWhy this is unacceptable:No legitimate delivery attempt was madeZero communication from the driverNo accountability when I called to resolve the issueI had specifically taken time off work for this deliveryComplete lack of customer service or problem-solvingThis is supposed to be a professional delivery and installation service. Instead, it was the worst delivery experience I've ever had. Expert Logistics showed little professionalism, no accountability, and no regard for customer time.If you're a retailer considering using Expert Logistics, I would strongly recommend looking elsewhere. If you're a customer and your retailer uses them, be prepared for potential issues and make sure you have alternative options.Avoid if possible.
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