Expert Logistics? Interesting. Had a smeg fridge freezer delivered. I paid extra at smeg to have it brought in, installed, levelled and packaging removed and old appliance taken away. I delayed the delivery as I was having new flooring laid and by this time id removed old appliance myself so they didn't have this to do. The 2 young lads struggled to get it in and had to call for advice. Told me they they can't use sack barrow as they're self employed and it can damage people's floors. They called for advice about getting it through living room door and I did suggest they come through the back which they refused. In the kitchen I noticed they damaged my new engineered wood floor. I told the lad it was ok as it was one scratch. He said "phew" he asked me to get someone to help level appliance up later despite me having paid for them to do it. After they left I noticed multiple scratches, gashes, dents and tram lines on my new wood floor. Absolutely gutted. I will need to repair the floor now. I booked installation because I live alone and thought theyd know what theyre doing. I wish id have brought it in myself as there is no way i would have let it damage the floor. Wish id never ordered from smeg. I will be checking when I order my cooker, dishwasher and dryer that it isn't this company delivering. They don't know what they're doing and are inexperienced. I will say that the 2 young lads were polite and respectful though and seemed to want to do a good job
Claim your business profile now and gain access to all features and respond to customer reviews.
