Terrible Customer Service – Avoid Elek Direct and Expert Logistics! If I could give zero stars, I would. My experience with Elek Direct and Expert Logistics was frustrating from start to finish.To begin with, Elek Direct claimed there were no delivery details for two of my orders but somehow had them for the third. Instead of resolving the issue, both Elek Direct and Expert Logistics kept passing me back and forth, wasting my time. The only person who took any real responsibility was Amy from Expert Logistics—she stepped in and sorted things out, as any decent human being would. She was professional and understanding, which is more than I can say for the rest of the staff I dealt with. Eventually, Elek Direct agreed to refund one of my delivery charges upon successful delivery of the goods as compensation for the inconvenience.The first delivery (a washing machine) arrived without issue, but the second delivery was an absolute nightmare. I received a call from Expert Logistics saying they would be at the location well before the allocated delivery window (11:43 - 15:43). Since no one was there yet, I politely asked for 10 minutes to arrange for someone to be present—still before their official delivery window even started. The driver flat-out refused and told me the office would explain their "procedure."When I called the office, their response was beyond unacceptable. They rudely told me that if I was expecting a delivery, I should be there all day and that they didn’t even need to call me! So, not only do they fail to stick to their own delivery slots, but they also expect customers to wait around indefinitely? The driver was rude, unreasonable, and obnoxious, and the office staff were dismissive and unhelpful.The complete lack of communication, professionalism, and basic customer service from both Elek Direct and Expert Logistics is shocking. I will never order from Elek Direct again, and I strongly advise others to avoid them unless you want to deal with unnecessary stress and frustration.Save yourself the hassle—go elsewhere.
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