I bought a washing machine directly from the AEG, including delivery (by Expert Logistics - EL) , installation and removal of the old appliance. I explained 3rd floor no lift This was on 18.01.22. Delivery arranged for 27.01.22 - they came and went at 7am. They did not deliver alleging Health&safety : too many steps. Re-arranged with "expert crew" for the following Friday AM - they didnt even show up. I had to call and they told me in the afternoon that somebody was ill. Re-arranged wtih "expert crew" for the following Friday. They arrived and, again, no delivery as "too many steps, health&safety, need more people.." So, almost 1 month later, still no w/m. I said from the beginning there were steps. 70 steps havent suddenly appeared!!! EL subcontract to various firms and don't advise about the problem. DO NOT USE unless you want to wake up in hope every Friday only to ruin your weekend.
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