Ordered a new hob via AEG with delivery and installation arranged by Expert Logistics. Unfortunately, the experience was not good. The installation team were aware they needed to remove the old ceramic hob and replace with the new hob, but instead of bringing any tools with the means of cutting or softening the sealant applied by the previous homeowner, the installation team preceded to lift and crack the hob beyond repair and damage the countertop. The drivers were apologetic, and the manager who I spoke to after the experience promised a call back with a solution with two working days, however I have not received any call since the incident.Now, I have a hob which has been installed to a middling standard sat atop old sealant and not flush with the cutout, and they cracked my old ceramic hob and turned it into e-waste when it could have been reused elsewhere. I have still not received a call from Expert Logistics regarding repairing the damage done to my countertop, and therefore cannot recommend this company if they’re contracted to perform an installation on your property until a solution has been provided to rectify the problems that they have unnecessarily caused.
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