Expert Logistics appear to be the parent company of AO (who doesn't seem to have a heading of their own on Trustpilot).I ordered a 60cm cooker and a washing machine on the 22nd August and surprise AO said they could delivered and install on the 26th August 2022.They came on the day and the gas fitter appeared to be more concerned about taking measurements of the cookers position for the "Hot zone"even though the there was 80cm gap and a brick wall with no cupboards on one side.The fitter appeared to take more photographs of my kitchen than a photographer would of Kate Moss.Then came the "but" statement. The fitter stated that that the gas connector would need to be moved so the gas hose doesn't kink. After "looking" in his van I was then told that the he did not have a T piece joint to make the modification. The fitter then went on to say that he could arrange another installation appointment, but he also said that the next fitter may also not have the necessary part.So the fitter and his mate started installing the washing machine instead, but the following comment was overheard "if we were to work on that [gas] pipe we would have been here all day" !The T piece in question would cost a maximum 50p from the likes of B&Q or Plumbase. What type installation company would send out a fitter without basic spares. Was it that the fitter was not allocated enough hours to carry out a job. In addition, why would a installation company send out another fitter for an installation again without a specific part ?I have cancelled the AO installation and they have meant to have given me a refund, but I am now left without an cooker. Luckily I know a decent qualified GAS fitter who does carry adequate spares with him.The washing machine appears to work !
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