Almost playback of similar reviews - We ordered a American fridge freezer from Costco with delivery.The delivery crew caused the damage to our floor. As admitted, they advised us to contact 'head office' to make a claim and they would make a note of the damage on the order form.Upon speaking to Costco Customer Service they referred us to Expert Logistics. EL asked us to get two quotes for the rectification of the damage. A considerable amount of time, effort and costs have been spent by us during involved logistics, quotes, numerous follow-ups etc. - filled in all their necessary paperwork, took detailed photo, videos, obtained quotes etc.They have admitted fault to the damage, but denied paying the claim as photos inconsistent. The wrong interpretation of the images by the review team provided such inexplicable decline reason without any further attempt made by review team to verify in person or raise query prior to declining. There was no attempt to rectify the damage caused to my property, offer any help or even come inspect. When we've challenged the decline reason, they could not provide any and told us to contact Retail Dispute.This process has been appalling, frustrating and I don't believe they ever had any intention of accepting/paying a claim - they make it as difficult as possible for people in the hope they will give up.We'll raise as much as awareness within social media, retailers, or direct consumers not to use them again - awful delivery, reprehensible customer service, appalling review process.
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