Ordered a washing machine from AO with fitting and removal.Order arrived (very friendly fitters). The Fitters caused damage to our kitchen floor tiles and cupboards and made us aware of the same after it had happened - the washing machine is also fitted at an angle due to this.They told us to contact 'head office' to make a claim and they would make a note of the damage on the order form.Upon speaking to AO Customer Service they referred us to their Sister company Expert Logistics who employed the fitters. EL asked us to get two builders quotes for the rectification of the damage. We did the legwork - took detailed photographs, obtained builders quotes and filled in all their necessary paperwork.They have admitted fault to the damage, but denied paying the claim as it is 'too expensive' and have told us we 'can fix the floor ourselves'. There was no attempt to rectify the damage caused to my property, offer any help or even come and refit the washing machine properly(!) They told me if I wasn't happy with the outcome of their 'investigation' I would need to go to the Independent Retail Tribunal.This process has been arduous and frustrating and I don't believe they ever had any intention of accepting/paying a claim - they make it as difficult as possible for people in the hope they will give up.Will never use them again - awful customer service.
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