Ordered a Belling farmhouse range cooker from John Lewis. Waited four weeks for a date from EL for delivery and installation of the cooker. On the day the engineer turned up to connect the dual fuel electric/gas cooker, only to find he didn't actually have the cooker on the van. Their customer service is absolutely awful! I had to call several times to get a date for redelivery and install, which they originally stated would be another 2 weeks - I said this was too long and was delaying my kitchen install. They then came on a Sunday within 10 days of the first failed attempt. When they arrived on Sunday with the cooker, they had sent the wrong engineer who could not to dual fuel, only electrics and therefore wouldn't touch it but left us with the cooker. EL now say that because we took delivery of the cooker we are now not entitled to have them install it!! So now I have to find my own emergency electrician and plumber to install the cooker. Why Belling and John Lewis are working with this company is a mystery! They are absolutely useless.
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