Ordered a cooker from John Lewis. Expert Logistics (EL) were to deliver, install, and recycle my existing cooker.Attempt 1: After the delivery time had expired, I was called to be informed that their apparently only registered gas installer was ill, and therefore the delivery wouldn't go ahead. Not great communication, but just about a reasonable excuse.Attempt 2: Turned up on time. Delivery driver asked to look at the existing cooker and stated "oh, that's a gas cooker. I can't do that". So the self-proclaimed experts in logistics don't understand that a gas cooker requires a gas-trained installer. Genius.Attempt 3: Turned up on time. After a very rushed couple of minutes, during which the driver pulled out the existing cooker and inspected the out-side gas pipes, he declared that the external pipes were too small and needed to be upgraded. At this point he offered to leave the cooker and take mine - an offer I wish I had taken (it was a free installation and recycling deal, hence not wanting to use another installer). Note: The old cooker had one more gas oven than the new and was installed by professionals, so not sure why this would be an issue. At this point EL decided that they could do nothing more about booking a delivery or installation and I would need to contact Stoves (with whom I had had no previous contact at all). Stoves informed me that I would need to cancel the order with John Lewis and re-order. To be fair, John Lewis were very good about it and even refunded me the difference.Attempt 4: Turned up on time. Phone was blaring from a "on hold" call (I was informed this was for another customer). Pulled out the existing cooker, and asked me where the meter was. At this point he walked out the front door, leaving it open. A few minutes of his absence later, I checked and he had left. No explanation, nothing. I assumed he had gone to the "other customer", and so waited until the end of my delivery slot before calling EL. I was informed that they had decided it as an "unsafe environment" (which the previous 2 drivers had failed to spot), and not even given me the courtesy of informing me or offering to simply leave the new cooker in my possession. I was informed that EL would do literally nothing more about it until Stoves asked them to do something. Stoves have informed me that they will now have it just delivered (my request - I'm sick of EL), but I will now have to pay the cost of installation with another company. I'm assuming they will still be using EL to deliver it, so my expectations are not high...Note: by the new delivery date, my almost £2000 will have been sat with these companies for a total of 6 days short of 4 months. Truly "Expert" Logistics.
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