Incompetent and bad customer service.Was supposed to get a washer dryer replacement delivered last Thursday but the drivers simply cancelled the delivery because they couldn’t find a parking space in front of our flat building (even though there’s a huge car park in less than a minute away). They then booked a redelivery on Sunday, came at 7.30 in the morning. The delivery person seemed pissed off that our flat is on the second floor, said we were lucky he didn’t cancel this delivery. After a rushed installation of the machine, they left our old one in the middle of the living room, refusing to take it back as their truck is full (this really isn’t our business, they should’ve delivered the service they promised). When asked to bring the old washer dryer downstairs in the communal hallway for future pick up, they said they couldn’t because they were too tired?! I managed to rebook a collection for this morning. Instead of picking up our old machine, the drivers took a picture of our door and sent it to their office saying we didn’t answer the door. I am furious that they’d make up a lie like that as I was most definitely in the flat, checking the tracking link they sent multiple times to ensure the machine gets picked up today. I spoke to the call agent twice today, the first person said she called the depot, this would be picked up by 1pm. I then had a voice message saying from her colleague saying I need to rebook for collection. I called again, spoke to another person who called the depot, confirming this will be picked up by another driver today with a courtesy call. It’s 6pm, no one’s come to our flat nor did they give me a call as promised. I called again, spoke to someone new who told me they had “no records” of my previous calls to them and the depot never received any calls today from the office? This was absolutely ridiculous! The last person rebooked a collection for Thursday - I’ll put an update here to see if this actually happens.The service this company provides doesn’t make any sense based on my experience. How could a simple transaction of delivery/collection be so complicated for a so called logistics company? Please stop wasting your customers’ time and delivery the service you promise!
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