If I could give 0 stars then I would. We ordered a fridge freezer from Boots Appliances, which turned out to be an extra outlet for AO. Unfortunately for us, the delivery was booked with Expert Logistics.All seemed okay until the delivery team arrived without our access and delivery instructions and without the ability to remove the fridge doors. They passed it off as being a faulty appliance and cancelled the delivery. Our first wasted day.Customer service seemed great. Apologetic, checked with manufacturer, re-booked delivery... Except that they hadn't. So we lost a second day waiting in for them. Not least because allegedly EL were only contactable by email to check on delivery times. Really!!? Third time lucky we thought. This time they will know how to take the doors off. We had been assured that it was a basic skill. 2 very grumpy delivery people turned up. They didn't like the access - although for the third time - I had removed our front gate - They didn't know how to move things safely at all. While moving our old appliance out they broke our waterbutt and damaged the appliance. Neither of which they disclosed to me.Then they failed, again, to remove the fridge doors and revealed that neither of them were trained to do it.Expert Logistics 'phoned me shortly afterwards and tried some really poor customer-blaming techniques. "Your gateway is too small. You knew the doors didn't come off the fridge." Both lies.They did not admit that they had sent untrained staff, twice and failed to send anyone at all, once. They could not acknowledge that we had only agreed to any re-deliveries because we had been promised that the drivers that they sent would be knowledgeable and trained. I stayed polite with all staff at all times, but this was a complete, unmitigated, disaster that left us out of pocket, a flooded yard from the broken water butt and the conviction that we would NEVER buy anything from AO or use Expert Logistics' delivery "service" again.I have read the reply from EL. I note, as I am sure everyone else does, that a basic apology without any attempt to address specifics or put things right is utterly meaningless. I can reiterate that I will never willingly shop with AO or any other company who uses EL again.
Claim your business profile now and gain access to all features and respond to customer reviews.
