Awaiting a delivery for a slot 09.32 to 13.32. Tracking says behind schedule but still within above slot yet at 15.45 no sign and no update. Yes, traffic etc will be a problem but have a system where the customer is kept aware as opposed to sitting and waiting. I have now had to cancel a pm appointment due to this. Next time I will collect from Costco / Keter. After around 90 minutes trying to contact them Costco said that expert logistics will update me. Six or so hours after the delivery was due they call me to say there was a problem with the trailer being unloaded this morning!!!! Well why not call me (and others) this morning then? Do you think that people have nothing to do all day. Instead of sitting indoors I cou”d of helped them unload the trailer. I will do my best to avoid this bunch of amateurs whenever I can. Even if their story was true then keep customers updated!!!!!!!! Just read more reviews, seems there are a standard list of excuses and when a negative comment is left the same reply every time is …. “ to enable us to look into this please provide your order number” etc etc etc. Seems they are not even good liars.Shed delivered this morning in my absence, seems the drivers are good. My point is that how can this be out for delivery and also never loaded due to an issue at the depot? P.s it says delivered yesterday 31st but actually 1st.
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