"Expert LogisticsWe don’t think logistics should be boring; we want to give amazing service to our customers and make the experience of having a delivery from us as enjoyable and stress free as possible"Read the above and the exact opposite is true..We paid to receive a new range cooker, have it installed, and the old one taken away.The installer and his mate turned up and we could tell from the body language that they didn't want to deliver and install our cooker. Fair enough, we weren't told about the 10mm clearance needed for instalation I offered to take out a kitchen unit and worktop to resolve the issue (10 minutes), but they where far too busy to hang around ( it was a Friday). We arranged another date after hours of failed phone calls and being on hold for a considerable amount of the day.7.45pm before the next delivery attempt, (delivery only btw, as they don't install after the first failed attempt), we where told that the cooker was damaged and sent back to supplier.... more phone calls later and no one knows what the damage is etc.To date this has cost us 2 full days off work waiting around, £120 cancelled private instalation of electric and gas appliance by our own appointed installer. Having to buy take aways to feed the family at short notice and we still have no idea if we'll be cooking again in the kitchen in the near future. Be carefull, if your retailer uses this company, reconsider your purchase.Sorry stoves, we want our money back
Claim your business profile now and gain access to all features and respond to customer reviews.
