I ordered a Hisense American fridge freezer on 2nd January 2022 with a delivery date of 8th January. It duly arrived on the stated date and I was advised to leave it standing for at least 4 hours before switching it on and then a further hour before putting food in it. I abided by these conditions. The next morning I came downstairs to find the inside of the appliance had not frozen or chilled. I phoned Boots Kitchen (operated by AO) and was put on a conference call with themselves and Hisense. Hisense offered to send out an engineer in 9 days to have a look at it. I couldn't wait that long as I had been without a fridge freezer since the beginning of January, when my old one had broken down. Boots said they would have a replacement sent out on 15th January and the faulty appliance uplifted on that date. The replacement appliance turned up on the stated date, delivered by an elderly man and a young girl from EXPERT LOGISTICS. Now, I hope this does not sound ageist or sexist but I really don't think they would be capable of lifting a large, bulky American fridge freezer. Anyway, the male driver came into the kitchen, looked at the faulty fridge freezer which they had to take away and said they did not have the necessary tools to remove the appliance from my house. The two drivers who had delivered it the previous week had no problem! So, the result was...they drove off leaving me with the faulty appliance and with my replacement fridge freezer in their van.I once again phoned Boots kitchen/AO. They said they could arrange a third delivery on 20th January. I told them I needed a fridge freezer before then. They couldn't give me an earlier date, so I cancelled the order. I ordered the same appliance from Currys which was delivered on 18th January.EXPERT LOGISTICS were to uplift the faulty appliance on 20th January. I received a phone call from them in the afternoon of that date to inform me that the appliance could not be uplifted as the rear doors on the back of the delivery van had jammed shut. They scheduled another uplift date on 21st January. They did not turn up. To make matters even more astonishing, their tracking system showed that the appliance had been uplifted the day before!!I phoned Boots Kitchen/AO and one of their managers (Dan) phoned me back on Saturday 22nd January. He assured me that he had arranged with EXPERT LOGISTICS to uplift the appliance on Tuesday 25th January between 7am and 12 noon. Guess what? Once again it was a no show.So to summarise AO delivered me a faulty American Fridge Freezer on Saturday 8th January.To date, 4 uplift dates have been arranged with EXPERT LOGISTICS to uplift the appliance from my house – 15th, 20th, 21st and 25th January. I have taken 3 annual leave days, so far, to accommodate this uplift and the further inconvenience is that I now have two American Fridge Freezers in my kitchen!
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