I had a washer dryer replaced by a plan I had with domestic and general as my old machine I had for was beyond repair. The replacement/installation was arranged through AO and delivery by expert logistics. Firstly they didn’t have the installation on their records only delivery despite me paying extra for this. A call was made to the office who confirmed it was ok to install. After using the machine water started to seep through the my kitchen end panel I contacted AO who sent someone to check the installation the following day. The machine had been pushed too far back breaking the waste pipe, no problem he said AO are very good with customer care and putting things right, how wrong he was! I received a call from the office shortly after his visit advising me to get the damage sorted and I would be reimbursed. I sent in the bill for the new waste and replacement end panel to my kitchen. This was declined the reason they gave was this had been a pre existing leak! This was absolutely not the case in all the years my previous washer had been installed I had never had a leak. I appealed the decision without success again. It’s beyond me why on earth I would have a new machine installed to a pre existing problem and more importantly why the installer would even install the machine if this was the case.Avoid AO and expert logistics at all costs absolute cowboys and zero customer service.
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