As with many others - arranged to be home and ready for a delivery that never came. Delivery between 14:40 and 18:40. Towards 6pm, update to delivery says it will now be between 6 - 8 and there are "5 deliveries before mine". Update to tracking system says 7 - 9, at which time of course your phone line is closed, so I can't contact anyone.Updated to 8 - 10 - the driver is still on the way. At 9pm, system says cannot receive any further updates but "Don't worry though, your driver is still on the way!", which it still says now (I think it unlikely the driver is on their way...).If you aren't able to deliver before 7pm, you should at least call (not rely on your tracking system), to offer explanation and re-schedule delivery. Rather than offer repeated guarantee of delivery late into the evening.
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