expertlogistics.co.uk

1.9
1.9 Based on 161 reviews

...

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CR30
Poor service

Experts who don't know how to use door systems. I've taken especially day-off for that delivery, was waiting for the whole day, staring at their tracking GPS app where is the driver (and it was showing far, despite I was next in the queue), only to be informed that the delivery failed. A minute after app shows failed for no reason, I've tried to contact driver (signal, but no response) and talked to helpline, no resolution, apart of rescheduling for the different week, even they knew that the driver was somewhere close. They claimed the driver rang, however, based on their app, the driver was never close, unless their GPS is broken, and at the end, nobody actually called a door system (and it's working fine and it's very loud, it can wake up dead, trust me). So either they were never there, or didn't know how to ring.Update: Increased by 1-star as washing machine was finally delivered and installed, although the wooden floor was scratched.It seems the system what they have is that they call you to your mobile 15 minutes before the arrival, if you won't pick it, then they won't come at all.

2
Date of experience: Mar 05, 2024

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