Poor planning of van capacity against jobs taken on. Often it would seem that because they are delivering items as well as removing scrap items at the same time if not delivered enough there is not enough room to take the scrap. Maybe get bigger vans!! twice now my removal of my old mattress aborted due to this issue. Booked in a for a third time with what the customer service said there is no guarantee it won't happen again so will try and get me in late in the day when all deliveries have been dropped off. Crazy who plans and coordinates this with vans that are too small for the jobs booked in. Sort it out as leaves a very poor customer service experience and frustrating for your drivers too i would imagine.
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